Privacy Policy

Privacy Policy of Ghana ADR Hub

Effective Date:

Last Updated:

1. Introduction

Ghana ADR Hub (“the Hub,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all personal information collected through our website, programmes, services, and digital platforms.

This Privacy Policy explains how we collect, process, use, store, disclose, and safeguard personal data in compliance with:

• The Data Protection Act, 2012 (Act 843) of Ghana

• The Cybersecurity Act, 2020 (Act 1038)

• Applicable international best practices relating to data privacy

By accessing or using our website, services, registration forms, membership portals, or communication channels, you consent to the practices described in this Privacy Policy.

2. Who We Are

Ghana ADR Hub is a professional Alternative Dispute Resolution institution providing:

• Arbitration services

• Mediation services

• ADR training and certification

• Membership services

• Events, colloquia, and professional development programmes

3. Information We Collect

We may collect and process the following categories of personal data:

(a) Personal Identification Information

• First name

• Middle name

• Last name

• Pre and post nominal data

• Date of birth

• Photo

• Any identity documents to prove identity

(b) Contact Data

• Email address

• Telephone number

• Residential or business address

• Country of residence and/or domicile

• Social media details/handles/links

• Occupation

• Employer details

• Professional title

• Organisation or institution

• Education details

• qualification details,

• CVs detailing education and work history, referee details and letters, right to work, and/or any information we receive from you through your interview or recruitment processes, and/or membership applications.

(d) Communication Data

• Emails

• Contact form submissions

• WhatsApp or social media correspondence

• Customer service interactions

(e) Technical Information

• IP address

• Browser type and version

• Device information

• Pages visited

• Referral URLs

• Time spent on pages

• Cookies and analytics data

4. How We Collect Information

We collect data through:

• Website forms

• Membership registration portals

• Event registration forms

• Newsletter subscriptions

• Cookies and website analytics tools

• Direct communication (email, phone, WhatsApp, social media)

• Third-party payment platforms where applicable

5. Purpose of Data Collection

Your personal data may be used to:

• Process registrations and memberships

• Administer training programmes and events

• Issue certificates

• Communicate programme details and updates

• Respond to inquiries

• Improve website functionality

• Analyse website traffic and engagement

• Comply with legal and regulatory obligations

• Prevent fraud or misuse of services

• Maintain institutional records

6. Legal Basis for Processing

We process personal data on the basis of:

• Your consent

• Contractual necessity

• Legal obligations

• Legitimate institutional interests

• Regulatory compliance under Ghanaian law

7. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and related technologies to:

• Improve user experience

• Monitor website performance

• Remember user preferences

• Enhance security

• Analyse visitor behaviour

Users may disable cookies through browser settings; however, some website functions may be affected.

8. Sharing of Information

We do not sell personal data.

We may share data only where necessary with:

• Payment processors

• Website hosting providers

• Technical support vendors

• Email service providers

• Regulatory authorities

• Legal or governmental agencies where required by law

All third-party service providers are expected to maintain adequate confidentiality and data protection standards.

9. International Data Transfers

Where data is transferred outside Ghana, we take reasonable measures to ensure appropriate safeguards are in place consistent with applicable legal standards.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil programme and membership obligations

• Meet legal or regulatory requirements

• Maintain institutional records

• Resolve disputes

• Enforce agreements

Data no longer required may be securely deleted or anonymised.

11. Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect personal data against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Cybersecurity threats

These measures may include:

• Secure servers

• Password-protected systems

• Access controls

• SSL encryption

• Periodic security reviews

12. Your Rights

Under applicable data protection laws, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of data (subject to legal limitations)

• Object to certain processing activities

• Withdraw consent

• Lodge complaints with the Data Protection Commission of Ghana

Requests may require identity verification.

13. Third-Party Links

Our website may contain links to external websites or services. Ghana ADR Hub is not responsible for the privacy practices of third-party platforms, and users are encouraged to review their respective policies.

14. Children’s Privacy

Our services are generally intended for professionals and adults. We do not knowingly collect personal data from children without appropriate consent.

15. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect:

• Legal changes

• Regulatory updates

• Institutional developments

• Technological changes

Updated versions will be published on this page with revised effective dates.

16. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Ghana ADR Hub
Email: info@ghanaadrhub.org
Phone: +233 540 691 647

17. Regulatory Authority

You may also contact:
Data Protection Commission (Ghana)

For matters relating to data privacy rights under the Data Protection Act, 2012 (Act 843).

18. Consent

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Ghana ADR Hub
Professional Excellence in Arbitration, Mediation, and Dispute Resolution